Water Damage Restoration
24/7 Emergency Damage Assistance
Water Damage Restoration in Long Island, NY
Water damage doesn’t punch a time clock, and neither do we. Whether it’s a pipe bursts at 2 a.m., a nor’easter floods the basement, a sump pump finally gives out on a Sunday — none of it waits for a convenient hour, and we don’t wait to jump into action. We’ve been the crew Long Island calls first since 1998, and when you dial our number, you get a real, live person on the line, 24 hours a day, 365 days a year.
Call Now for 24/7 Water Damage Help
Ace Restoration Services is ready right now with certified technicians who care
Why A Quick Response
is Essential
Water spreads fast and it doesn’t contain itself to where the damage starts. Within the first hour, it’s already soaking into drywall and furniture. By day one, wood starts to swell and warp. Give it two or three days and you’re often looking at mold growth on top of everything else. That’s why we guarantee a 60-minute response, day or night. The faster we get water out, the less it ends up costing you in repairs.
Signs You're Dealing With Water Damage
- Standing water or damp carpet that hasn’t fully dried
- Floors that feel soft, buckled, or squeak more than usual
- Yellow or brown staining on ceilings and walls
- A musty smell that wasn’t there before
- Peeling paint or bubbling wallpaper
- A water bill that jumped for no obvious reason
Our Water Damage Restoration Process
- Inspection & moisture mapping — we use moisture meters and thermal imaging to find water you can’t see, not just what’s clearly visible.
- Water extraction — pumps and industrial wet vacs pull out standing water fast.
- Structural drying & dehumidification — commercial air movers and dehumidifiers dry out framing, subfloors, and walls, not just the surface.
- Cleaning & sanitizing — EPA-approved products that are safe for kids and pets knock out bacteria and odor.
- Repairs & rebuild — drywall, flooring, trim, whatever it takes to put the space back together.
What We Restore
- Flooded basements and crawl spaces
- Burst and frozen pipe damage
- Sewage backups and contaminated water cleanup
- Storm, rain, and roof leak damage
- Water damaged carpet, hardwood, and drywall
- Appliance and plumbing leak cleanup
- And more!
Why Long Island Homeowners Call Ace First
- Our owner holds the IICRC Triple Master Restorer certification — a credential fewer than 3% of restoration professionals worldwide hold
- 27+ years as a family-owned and operated Long Island business
- Licensed in New York State, Nassau County, and Suffolk County
- 60-minute emergency response guarantee, 24/7/365
- We handle the insurance paperwork and can bill your carrier directly
- 100% satisfaction guaranteed and free, no-pressure estimates
Customer-First, Quality-Driven
Filing a water damage claim while you’re also trying to keep your household running is a lot. We document everything with photos, moisture readings, and more, and work directly with your adjuster to keep the claim moving. In most cases, we can bill your insurance company directly so you’re not stuck fronting the cost out of pocket.
Serving Homes and Businesses Across Long Island
We respond throughout Nassau and Suffolk counties, from Hempstead out to Montauk. That includes Ronkonkoma, Brookhaven, Southampton, East Hampton, Sag Harbor, Bridgehampton, Westhampton Beach, Amagansett, and everywhere in between. If you’re on Long Island or in the surrounding area and water’s affecting your property, we’ve got your back.
Ready When You Are
Water damage doesn’t get better on its own. If you’re dealing with a leak, a flood, or anything in between, call Ace Restoration Services at (631) 395-3400 for a free estimate abd a 60 minute response time. We’re on call 24/7/365.
Frequently Asked Questions (FAQ)
We guarantee a 60-minute response, 24 hours a day, every day of the year. A live person answers your call and gets a crew moving immediately.
Most policies cover sudden and accidental water damage, like a burst pipe or appliance failure, though coverage for flooding from storms may fall under a separate flood policy. We’ll help you document the damage and work directly with your adjuster to sort out what’s covered.
It depends on how much water was involved and what materials got wet, but most residential jobs take about 3 to 5 days with commercial-grade drying equipment running continuously. We monitor moisture levels daily and won’t call it done until the readings say it’s actually dry.
It can, but it can also be avoided. Mold spores can start growing within 24 to 48 hours in the right conditions, which is exactly why we move fast on extraction and drying. If mold has already taken hold by the time we arrive, we handle remediation for that too.
Yes. We’ll assess the damage and give you a clear, no-obligation estimate before any work begins, so there are no surprises.
If it’s safe to do so, shut off the water source and avoid any area near exposed electrical outlets or wiring. Move valuables out of standing water if you can do it without risk, and then give us a call. Regardless of whether or not you can take these steps, we can handle it all.